Privacy Policy
Privacy Policy
At Breezy Birds Cleaning Service, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website or engaging our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect and process the following personal information about you:
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Personal Details: Your name, email address, phone number, and home or office address.
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Service Information: Details related to the cleaning services you request, such as your preferred schedule, property type, and any special instructions.
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Financial Information: Payment details such as bank account information or credit card details (only as necessary for payment processing).
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Technical Data: Information about your visit to our website, including IP address, browser type, and browsing activity (via cookies).
2. How We Use Your Information
We use your personal information for the following purposes:
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Service Delivery: To provide, manage, and improve our cleaning services based on your requests.
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Billing and Payments: To process payments, manage invoices, and address any payment issues.
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Communication: To respond to inquiries, provide updates on our services, and handle any customer service issues.
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Marketing: With your consent, we may send you promotional materials or information about special offers. You can opt out of marketing communications at any time.
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Website Improvement: To analyse website traffic and improve our online services based on user behaviour.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
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Performance of a Contract: To provide the cleaning services you have requested.
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Legal Obligations: To comply with legal obligations such as tax and accounting regulations.
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Legitimate Interests: To improve our services and provide you with a seamless customer experience.
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Consent: For marketing purposes, when you have explicitly agreed to receive such communications.
4. Sharing Your Information
We may share your personal information in the following circumstances:
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Service Providers: With trusted third-party providers who assist in the delivery of our services, such as payment processors or software providers. These third parties are required to comply with data protection laws and ensure the security of your information.
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Legal Requirements: If required by law or in response to legal requests, we may share your information with authorities or legal entities.
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Business Transfers: If Breezy Birds Cleaning Service is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
We do not sell or rent your personal data to any third parties.
5. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include encryption, secure servers, and restricted access to personal data.
6. Retention of Your Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. After this period, we will securely delete or anonymise your data, unless a longer retention period is required or permitted by law.
7. Your Rights
Under data protection laws, you have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: You can ask us to correct any inaccuracies in your personal information.
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Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
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Restriction: You can ask us to limit the processing of your personal data in certain circumstances.
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Portability: You can request that we transfer your personal information to another service provider.
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Objection: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [Your Contact Information]. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies to enhance your browsing experience and to analyse website traffic. Cookies are small text files stored on your device that collect information about your preferences and activity on our website. We use cookies to:
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Remember your preferences for future visits.
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Analyse website traffic and improve the performance of our site.
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Provide personalised content and advertisements.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
For more detailed information, please refer to our [Cookie Policy].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time too time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our website and services after any changes have been made will indicate your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
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Phone: 07503844996